Sugar Live Video – TERMS OF SERVICE
Introduction- Your Agreement to These Terms of Service: THESE TERMS OF SERVICE CONSTITUTE A BINDING CONTRACT, PLEASE READ THEM COMPLETELY AND CAREFULLY.
Welcome to the Sugar Live Video mobile application and streaming website (collectively “Sugar Live Video”). These Terms of Service (“Terms of Service”), as may be subsequently amended, outline your approved use of Sugar Live Video and any applications, products, services or other derivatives of Sugar Live Video, (collectively “Sugar Live Video Services”).
By accepting these Terms of Service, you confirm that you are at least 17 years of age. Neither Sugar Live Video nor any parts of the Sugar Live Video Services are intended for anyone under this age.
By accepting these Terms of Service you also confirm that you are either 18 years of age or older, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in the Terms of Service and to abide by and comply with the Terms of Service.
By using Sugar Live Video Services, you acknowledge and agree that you are subject to these Terms of Service, including our Privacy Policy, which is incorporated by and made a part of these Terms of Service. If you do not accept these Terms of Service, you cannot access Sugar Live Video or use the Sugar Live Video Services.
You are solely responsible for maintaining the confidentiality and security of your Account password and for ensuring that the information that you provide to Sugar Live Video is true, accurate, and complete, in signing up for an Account.
You are solely responsible for all activities and actions that occur under the auspices of your Account. You agree not to share your Account password or attempt to transfer your Account to anyone else. Sugar Live Video reserves all available legal rights and remedies to prevent the unauthorized use of the Sugar Live Video Services, including, but not limited to, technological barriers, IP mapping, and contacting your ISP. In addition, Sugar Live Video may log your IP when you make transactions to confirm your identity; any action taken on your account will be presumed to have been authorized by you.
3.1 Third Party Accounts
Sugar Live Video may permit you to register for and log on to the Sugar Live Video Services via certain third party services, such as those described in Section 3 above. If you log on to Sugar Live Video Services via such third party services (such as a social network), the profile information connected to the account you use to log into the Sugar Live Video Services, including your name, may be used by Sugar Live Video to provide and support your account. You also acknowledge and agree that Sugar Live Video may publish information regarding your use of the Sugar Live Video Services to and in connection with any such third party services with which you use in connection with the Sugar Live Video Services.
7.1 Acceptable Behavior During Broadcaster Interactions
You expressly agree that all Content, including, but not limited to, any messages, images, or other materials that you submit as part of your interaction with Broadcasters will not be a) defamatory, libelous, abusive, or obscene, and without limitation, shall not include material that encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, federal, or international law; (b) infringe on the copyright or any other proprietary right of any person or entity; (c) invade the privacy of any person; or (d) be otherwise inappropriate or unlawful.
You hereby agree that the amounts corresponding to these Virtual Gifts do not refer to any credit balance of real currency or its equivalent. Rather, Sugar Live Video grants you a limited license to use the Sugar Live Videos Service, including software programs that include the use of these Virtual Gifts. Any ledger or other writing that expresses your Virtual Gift balance does not constitute a real-world balance or reflect any monetary value, but rather is a measurement of the extent to which you are able to use the Virtual Gifts as part of the Sugar Live Video Services
You will not be able to sell Virtual Gifts in exchange for virtual or real currency credited back to you or your Sugar Live Video Account. Further Sugar Live Video will not issue a refund of virtual or real currency for Virtual Gifts, including if your access to the Sugar Live Video Services has been suspended, limited or terminated.
Your gift of certain Virtual Gifts to a Broadcaster may, but will not necessarily, appear publicly.
Only Broadcasters are eligible to receive Virtual Gifts.
8.1 Features of the Service – Virtual Items
The Service offers a feature allowing users to ‘purchase’ (a) virtual currency, including but not limited to virtual coins (“Gold Bars”) for use in the Service; or (b) virtual in-Service items (“Gifts”). Any Gold Bars and/or Gifts that are gifted to Users (or received by you) within the Service are converted to Virtual “Diamonds” in the receiving User’s User Account. Virtual Gold Bars, together with Gifts and Diamonds, are hereafter collectively referred to as ‘Virtual Items.” The purchase of any Virtual Items must be made lawfully, under legitimate means, and with actual currency. Any Virtual Items obtained illegally or fraudulently will result in suspension, freeze or termination of User account. Notwithstanding your purchase or possession of such Virtual Items, you do not in fact ‘own’ the Virtual Items, and the amounts of any Virtual Item do not refer to any credit balance of real currency or its equivalent. Rather, Sugar Live Video grants you a limited license to use the Service, including software programs that may manifest themselves as these items.
By your use of the Service, and particularly Virtual Items, you agree that our distribution of any Virtual Items currently in your account (i.e. as a virtual ‘tip’ to any other User’s account) may result in some revenue to such recipient User, as determined in Sugar Live Video’s sole discretion, and is made solely at your own discretion; Once you have confirmed a transfer of any Virtual Item to another user’s account, the action cannot be undone and the Virtual Item cannot be withdrawn. Notwithstanding, Sugar Live Video makes no guarantee that the amount or value of the Virtual Items you may give a User will correlate to the revenue such user may receive from us.
The purchase of Virtual Items is a completed transaction upon Sugar Live Video’s confirmation of electronic payment from you via the iTunes App Store or Google Play. Any virtual currency balance shown in your User Account does not constitute a real world balance or reflect any stored value, but instead constitutes a measurement of the extent of your licence to the Virtual Items within the Service. You will not be able to sell Virtual Items in exchange for virtual or real currency credited back to your User Account, nor will you be able to receive a refund (“Refund”) of virtual or real currency for Virtual Items (including any virtual currency), including if your access to the Service has been suspended, limited or terminated pursuant to these Terms.
We determine the value (i.e. the exchange rate) of the Virtual Items in our sole discretion, based on your country of origin, and we have the right to modify the purchase exchange rate between actual currency and Virtual Gold Bars from time to time, with or without reason, in our sole discretion. By your use of the Service, you confirm your understanding of and agree to accept the then-current exchange rate of any Virtual Items at the time of your purchase.
By your use of the service, you agree that your use of any purchased Virtual Items shall be solely for legitimate purposes within the Service, and that such use will comply with all applicable laws at all times (i.e. no exchanging of Virtual Items for any activity, product, conduct or services deemed unauthorized by these Terms or our Community Policy).
By your use of the Service and particularly Virtual Items, you confirm your understanding that the purchase of Virtual Items requires actual money. If you disagree with any part of, or do not fully understand our exchange rate policy, do not purchase or use any Virtual Items in connection with the Service, or terminate your account.
By your use of the Service and particularly Virtual Items, you confirm your understanding that we may change, modify or update these Terms, or the terms of sale in connection with the Virtual Items from time to time, and that such revised terms will apply to all subsequent purchases of any Virtual Items, and you agree that you will review these Terms and any terms regarding the sale of Virtual Items prior to making any purchase.
In the event your account balance is incorrect due to system maintenance or other technical failures as determined solely by us, we agree to make all necessary corrections and adjustments with respect to your account balance. If you have any questions, concerns or suggestions regarding purchases and/or payments regarding the Service, you may contact us at support@sugarlivevideo.com.
User Inactivity. If your account remains inactive for six (6) consecutive months, all of your Virtual Items may be frozen. To unfreeze any such Virtual Items, you must email us at support@sugarlivevideo.com and request that we unfreeze your account. Upon receipt of your request and review of your information, we will unfreeze your Virtual items within three (3) days.
8.2 Confiscation of Virtual Items Due to Termination or Fraud
IMPORTANT: We take fraud extremely seriously. In addition to taking any applicable and necessary legal action, we reserve the right to permanently confiscate any Virtual Items from any User Account that we determine were purchased or acquired using fraudulent means; this includes confiscation of any Virtual Gifts received by you from another User in which such Virtual Gifts were obtained fraudulently. In the event we determine that any Virtual Items in your possession were fraudulently obtained, we will notify you and allow you an opportunity to make an appeal via the app.
If we terminate your account for fraud, any outstanding Virtual Items remaining in your account at the time of termination may be irrevocably confiscated, in accordance with our Account Termination Policy specified below.
8.3 Limited License to Virtual Goods and Game Currency
Through the Platform, you may be provided an opportunity to purchase a limited license to Virtual Goods and Game Currency using real-world money at prices established by the Company in its sole discretion and made known to you at the time of purchase. Purchase of Virtual Goods or Game Currency is never required to play the Games or access the Platform. Virtual Goods and Game Currency can never be redeemed for real money, goods, or any other item of monetary value from Company or any other party. Game Currency are virtual tokens that we license, and each virtual token represents contractual permission from Company to access certain features of the Platform. You acknowledge that Virtual Goods and Game Currency are not real currency or any type of financial instrument and are not redeemable for any sum of money from Company at any time. Company may determine and modify the permissible uses and in-Game value of Virtual Goods and Game Currency at any time in its sole discretion. Company makes no guarantee that the Virtual Goods or Game Currency will be available, nor that they will be usable for any particular Game, function or feature, regardless of whether they were usable for such Game, function or feature at time of purchase.
Purchase, sale and transfer of Game Currency or Virtual Goods is strictly prohibited. Violation of that prohibition may result in termination of your account and legal action. You understand that you have no right or title in Virtual Goods or Game Currency or any other attributes associated with use of the Platform or stored within the Platform, other than the extent of your limited license.
Except as required by applicable law, your purchase of the limited license for Virtual Goods and Game Currency is final and is not refundable or exchangeable, except in Company’s sole discretion. You agree that Company has the right to manage, control, and modify the license rights (including terminating those rights) underlying such Virtual Goods and Game Currency in its sole discretion and that Company will have no liability to you based on its exercise of this right.
YOU ACKNOWLEDGE AND AGREE THAT COMPANY IS NOT REQUIRED TO PROVIDE A REFUND FOR ANY REASON, AND THAT YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR UNUSED VIRTUAL GOODS OR GAME CURRENCY IF YOUR LICENSE TO USE THOSE ITEMS IS TERMINATED OR YOUR ACCOUNT CLOSED, REGARDLESS OF REASON AND REGARDLESS OF WHETHER SUCH TERMINATION OR CLOSURE WAS VOLUNTARY OR INVOLUNTARY.
All other trademarks referenced in the Sugar Live Video Services are the property of their respective owners. Reference in the Sugar Live Video Services to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation thereof by us or any other affiliation.
You agree that you will comply with these Terms of Service and will not:
Create, upload, transmit, distribute, or store any content that is inaccurate, unlawful, infringing, defamatory, obscene, pornographic, invasive of privacy or publicity rights, harassing, threatening, abusive, inflammatory, or otherwise objectionable;
Impersonate any person or entity, falsely claim an affiliation with any person or entity, or access the Sugar Live Video Services accounts of others without permission, forge another person’s digital signature, misrepresent the source, identity, or content of information transmitted via the Sugar Live Video Services , or perform any other similar fraudulent activity;
Make unsolicited offers, advertisements, proposals, or send junk mail or spam to users of the Sugar Live Video Services, including, without limitation, unsolicited advertising, promotional materials, or other solicitation material, bulk mailing of commercial advertising, chain mail, informational announcements, charity requests, petitions for signatures, or any of the preceding things related to promotional giveaways (such as raffles and contests), and other similar activities;
Harvest or collect the email addresses or other contact information of other users from the Sugar Live Video Services;
Defame, harass, abuse, threaten or defraud users of the Sugar Live Video Services , or collect, or attempt to collect, personal information about users or third parties without their consent;
Remove, circumvent, disable, damage or otherwise interfere with security-related features of the Sugar Live Video Services or content;
Reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Sugar Live Video or any part thereof, except and only to the extent that this activity is expressly permitted by the law of your country of residence;
Modify, adapt, translate or create derivative works based upon the Sugar Live Video Services or any part thereof, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation;
Interfere with or damage operation of the Sugar Live Video Services or any user’s enjoyment of them, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code;
Access any website, server, software application, or other computer resource owned, used and/or licensed by Sugar Live Video, including but not limited to the Sugar Live Video Services, by means of any robot, spider, scraper, crawler or other automated means for any purpose, or bypass any measures Sugar Live Video may use to prevent or restrict access to any website, server, software application, or other computer resource owned, used and/or licensed Sugar Live Video, including but not limited to the Sugar Live Video Services;
Interfere with or disrupt the Sugar Live Video Services or servers or networks connected to the Sugar Live Video Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Sugar Live Video Services;
Use the Sugar Live Video Services in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Sugar Live Video Services, or that could damage, disable, overburden or impair the functioning of the Sugar Live Video Services in any manner;
Attempt to indicate in any manner that you have a relationship with Sugar Live Video or that Sugar Live Video has endorsed you or any products or services for any purpose; and
Use the Sugar Live Video Services for any illegal purpose, or in violation of any local, state, national, or international law or regulation, including, without limitation, laws governing intellectual property and other proprietary rights, data protection and privacy.
The applicable laws for any arbitration or alternative dispute resolution proceeding will be the laws of the State of Illinois.
Because any operation is subject to force majeure or any other unforseen issues, we reserve the right to remove, reset, transfer or restore any virtual items or user accounts when deemed necessary. This applies to system or network outages, accidental or malicious activity, as well as any non standard operating situation occurs.
Your use of the platform is at your sole risk. This platform (including, without limitation, all information contained hereon and all virtual goods, game currency, and services) is provided on an “as is, as available” basis. To the fullest extent permitted by applicable law, no warranties, express or implied, including but not limited to those of merchantability, non-infringement, or fitness for a particular purpose, are made with respect to this platform, virtual goods, game currency, or any information or software therein. Without derogating from the foregoing, neither company nor its affiliates or subsidiaries, or any of their directors, employees, agents, attorneys, third-party content providers, distributors, licensees or licensors (“company parties”) warrant that the platform will be uninterrupted, timely, secure, or error-free. You acknowledge and agree that, to the fullest extent permitted by applicable law, under no circumstances, including but not limited to actions for breach of contract, tort (including negligence), product liability, or breach of warranty, or otherwise, shall company parties be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages (including but not limited to damages for loss of profits, use, business, goodwill or data, cost of procuring substitute goods, services or information, litigation or the like) that result from the use of or inability to use this platform, or loss of virtual goods or game currency, nor shall company be responsible for any damages whatsoever that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance whether or not caused by events beyond company’s reasonable control, including but not limited to acts of god, communications line failure, theft, destruction, or unauthorized access to this platform’s records, programs, or services, even if you are advised of the possibility of such damages. Under no circumstances, including but not limited to a negligent act, will company parties or its affiliates or agents be liable for any damage of any kind that results from the use of, or the inability to use, the platform, virtual goods, or game currency, even if company has been advised of the possibility of such damages. Notwithstanding the foregoing, our liability to you and your ability to recover damages from the company parties shall be limited to fees you paid to purchase virtual goods or game currency, if any, and no other form of or greater damage shall be permitted. Some jurisdictions do not allow the limitation or exclusion of liability as set forth in this section; as a result, and solely to that extent, some or all of the above limitation(s) or exclusion(s) may not apply to you.
Terms of Service (c) 2022 Sugar Live Video
Effective date: April 1, 2022.